I am fed up with the lack of service you are giving us, your paying customers. I have seen that axen or whoever was trying to get some information out to us english speakers but nothing yet. WE ARE PAYING FOR A SERVICE, and as such, no matter what provisos u may think are valid in the agreement, you are very close to breach of contract, in so far as you have NOT informed, developed, adressed, ANY issues regarding the game. Now, the contract we agreed to is in english, therfore it is binding in that language and therefore in english speaking countries so long as the national laws do not say otherwise.

Also if u try hide hide behind the oh so lame "but u know its free..." or.."you know it is under development" this does not cut it. You have a duty to oblige by your contract and to the SPIRIT of the contract as far as is reasonably practicable.

Under British Law an contract is a binding agreement betwenn two or more parties that receive a services/goods etc for a consideration, that consideration in your case, our money.

Also that the services/goods etc that we have contracted with you must be of sufficient and suitable quality for the purpose for which it is intended. THIS IS CLEARLY NOT HAPPENING.

1. You said that there was going to be a December patch (it does not matter that you did not make reference to the year because the IMPLICATION is that it was for 2001. - Breached a promise, therefore contract.

2. You also said that you would continuously upgrade the game - WHERE? ONE PATCH IS NOT CONTINUOUS.

3. You also say that gm's will be online to help? WHEN? The vast majority of the time they come on spawn mobs and bugger off again.

I have not the time to finely go through the contract but these faults are blatantly obvious, if people out there cant see it then u need to go back to school. WE ARE BEING CHEATED BY MIR STAFF AND WEMADE!! AND YES YOU CAN TRY AND DO ME FOR THAT IN COURT......

So, GM'S, Programmers, Wemade, Teleglobe, or whoever does whatever for this game sort it out. rant over

TAGRED Leader of the Chaos Lords

I'm gonna bump this till its locked then re-post it if you don't mind.

FoxyR

quote:

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Very well put.

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I'd have to agree to that.

But sadly the odds of getting any response from a GM is nearly 0.

quote:

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3. You also say that gm's will be online to help? WHEN? The vast majority of the time they come on spawn mobs and bugger off again.

---

Another thing. Granted afew GM's DO try to help but because there is a serious lack of support ingame that when a GM does come online they are flooded with questions & complaints and its is nearly impossible to help everybody. If there is too much work for them to cope with there is a simple solution. HIRE MORE STAFF. I mean just before you enter the game how many GM's does it tell you that are in the game to help ? Now how many of those GM's do you actually see ingame ?

Get your act together !

Ok I'll shut up now b4 I start waffling on too much.

I love it when a plan comes together.

Developments - I finally logged back and found no lag, yey i hear u scream, but i got into mc, no lag for a while then all of a sudden game froze completely. Im angry again, it took so long to get there and it was a waste again. oh well i think i will go mine for a few years, maybe watchin rocks move will be quicker thatn the lag.

Thanks Legend Of Lag, for nothin

Rant over

Tagred Leader of the Chaos Lords

Thanks

TAGRED Leader of the Chaos Lords

But u never know they might wake up
Or i might lvl 10 lvls in an hour,, think not eh

Oh well.. at least reading the GM & Mods section gave us an i little in sight into how little they care.

FoxyR

FoxyR

That said, i do believe that they are breaking some agreeement, i'm just not sure which one. Since they are in italy, they might be bound under Italian laws. Don't forget that they have a contract with the Koreans, which we don't have access to, so we can't check it. They cannot blame it on your system, since i never found any system requirements (another breach?) which is also a factor into our great lag. HOw many contracts do we go through before we get our accounts? about 2 right? one for the install, and 1 for the payment? I'm not sure, but i'm just pitching ideas so someone can check them. ALso, i'd be nice if anyone can read korean, to check their rules, see how they compare to ours. i don't know what else to say, since i'm only turning 15 and don't know **** about advanced laws, but trust me, i think their staff of lawyers matches that of developers, lol.

-------
I NEVER die-my HP gauge is always at 0.

I believe the problems on the 05/01/02 were not the responsibility of MIR - a tracert showed that the lag was coming from the Teleglobe pipes. usually UK connections are routed through London - Amsterdam - Milan, however on the 5th the routing was via London - Paris - Frankfurt - Milan. This seemed to be because of a routing problem in Amsterdam, what this means is that half of europe were using the same internet pipe, resulting in slow cross europe performance for everyone. Anyone in the UK would not notice any problems with UK or US sites but all of the european sites including the MIR website and this forum were affected. This was not MIR's Fault and was beyond there control. This does not lead to a breach of contract as Wemade are not responsible for your connection to their servers, which were running fine, there are no complaints on the Italian forum because they were not using the cross europe connection and had no problems.
One solution to this would be to move the MIR servers to the UK!! but that ain't gonna happen so if you have any complaints they should be directed to your ISP or Teleglobe depending on your conection contract.

I know we all like to blame MIR for everything but this time soz peeps not their fault.

But I am still owed a patch!!!!!

and while I'm at it how come the Italian site gets more news than the offical site?!?!?!?!?!?
Wemade you need to be vary careful here!! providing more information in a different language to your product could be seen as discrimination and therefore is illegal!! you should not be allowing information about invasions and the like to be put on only the italian server this gives an unfair advantage in the game!!
this information should be put on the offical webserver before any others!!

Yadz, I will quit the game if nothing is done. When you are older you will then understand what the words "service" and "pay" mean. Until then, when you are old enough to appreciate the value of money and services etc, please be quiet. You dont know what you're talking about.

Tagred leader of the Chaos Lords

firstly they arent close to breaching contract, as ur paying for a service and you have got one. they would be breaching contract by taking your cash and then shutting down the servers and walking away with your cash, but they havent done that. it doesnt matter about the quality of the service, you pay for what you get, if you dont like it then just leave and dont worry about it, and if you got a hugely long subscription, then you should have known better in the first place

andy your unhappy with your service, your agreed to the agreement that was placed before you when you subscribed and the internals have kept to it. they arent the best company in the world obviously, and they maybe should be doing more than they are doing. and you can only complain. however threatening with legal action is a joke, cos there would be nothing to actually sue them for

everything you posted before is not contractual, maybe you would like to read the contract and then think about it.

quote:

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1. You said that there was going to be a December patch (it does not matter that you did not make reference to the year because the IMPLICATION is that it was for 2001. - Breached a promise, therefore contract.

---

Real insurance claims
The other vehicle collided with mine without giving warning of its intensions
old man was all ovr the road, had to swerv several times before i hit him
I tried to slow down but the traffic was more stationary thaN i thought

Id also like to add that the Game Masters are not part of the mir internal team. some ppl continue to believe that the GM can actually do somthing about this, but in actual fact they only pass the message forward to the mir internal staff. and then its up 2 them 2 do somthing about the matter.

So stop slagging the GM's off!

Mir internal staff include MAPO, Death_Dealer (thats all i know off the top of my head) lolz

And can i point out that its against Italian polocy to refund, so whats the point whining and just let them get on with it.

Id also like to add that the Game Masters are not part of the mir internal team. some ppl continue to believe that the GM can actually do somthing about this, but in actual fact they only pass the message forward to the mir internal staff. and then its up 2 them 2 do somthing about the matter.

So stop slagging the GM's off!

Mir internal staff include MAPO, Death_Dealer (thats all i know off the top of my head) lolz

And can i point out that its against Italian polocy to refund, so whats the point whining and just let them get on with it.

A verbal promise can be construed as a verbal contract and therefore IS binding. There is evidence of this, seen in the USA and in the UK where people have promised to pay money after a lottery win. That person then renegs on that promise. The person who was going to be the recipient of that promise sues, and in many cases wins.

It depends on the scope of the promise, and the size of that promise.

I have not stated anywhere that i was going to sue, nor do i intend to. I am merely pointing out the fact that a company has not been sticking to it promise/agreement made with us. Clearly you cannot see the difference between a contract agreed and delivered.

Yes we agreed with the policy of wemade. However, the argument "you get what you paid for.." is irrelevant and pretty ignorant. We agreed to receive this service, the service has not been delivered satisfactorily according to their policies. Therefore there could be arguments made.

Whether or not any legal action would work is questionable. I know the difference between civil, statutory, and contractual law.

I am not blaming just the gm's (please read the whole post) I am blaming all the parties that are involved in making this game and presenting it to us the consumer.

I think this is a great game, and if mir staff/wemade or whoever delivered their promises (ie regular updates/patches/information/help etc) i would not be moaning at all. If you are happy with bad service then fine.

I want this game to work because there are a lot of good people here and the interaction between some players is brilliant.

Yes Disley i theoretically could sue you for breaching that promise,if i agreed to accept that promise, but since its so trivial it would never get to court etc. Just take a look at the USA legal system where they sue each other for things like that.

Anyway back to playing the game, hope to see you all in there

Tagred leader of the Chaos Lords

quote:

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Yes Disley i theoretically could sue you for breaching that promise,if i agreed to accept that promise, but since its so trivial it would never get to court etc. Just take a look at the USA legal system where they sue each other for things like that.

---

Real insurance claims
The other vehicle collided with mine without giving warning of its intensions
old man was all ovr the road, had to swerv several times before i hit him
I tried to slow down but the traffic was more stationary thaN i thought

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*gets reading glasses out*

iv some reading to do.......

15. GENERAL PROVISIONS

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I believe the performance of the staff at mir who are employed to produce this game is something that is in their direct control. Is a disclaimer of any warranty under British law valid? if so, then I have nothing to moan about, and be happy with crap service.

Tagred leader of the Chaos Lords

quote:

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Notwithstanding anything else in this Agreement, no default, delay or failure to perform on the part of Game Network shall be considered a breach of this Agreement if such default, delay or failure to perform is shown to be due to causes beyond the reasonable control of Game Network.

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I dont want to go into somantics or nit picking because i think you havesome good points. My arguments saying that "they said they were going to give us continued expansions etc" (not a quote) were what the gm's have said and the odd info page has been about. as the title of my post says i think they are playing it very close. If i were in italy then i would have no problem and they are sticking to the agreement, (i speak italian so the site is accessible to me).

But, at least we have been forgotten or just down right ignored, and surely that is neither fair nor ethical.

Again i am not saying i will sue, but trying to point out to the people who run/programme/make/direct/produce or whatever this game that there are some customers who want to continue playing but want something in return. I dont intend on posting many more on this subject, but i hope i have made a point. Whether you agree or not does not matter. If no-one complains then they wont know whats wrong with it, thats y i moan. Rant over

Tagred leader of the Chaos Lords

i actually think i did contradict myself in that, i thought that when i reread my post. my overall point is i dont think theyve done anything to be sued for, they have been really bad service i agree, and if they could be sued id like to see it (sort of). i dont think i made much sense and i was just posting what came out of the top of my head really

also i did write a huge thing up, then my internet crashed and i was mega gutted. so thats the shorter less accurate version *sigh*

quote:

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Prosecuter: Well your honour he didn't exactly say he killed him but he gave me a jolly stern look.

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quote:

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Prosecuter: Well your honour he didn't exactly say he killed him but he gave me a jolly stern look.

---

Real insurance claims
The other vehicle collided with mine without giving warning of its intensions
old man was all ovr the road, had to swerv several times before i hit him
I tried to slow down but the traffic was more stationary thaN i thought

I have said that they are close to a breach. My earlier post about them breching a promise therefore contract is perhaps a little too melodramatic.

But i f you know anything about British law, it is that implication & intention is admissable, almost impossible to prove i grant you but nevertheless is still acceptable.

I see that the train companies get fined for providing a bad service ie, late trains etc, whats the difference?

Actually Sega went pretty much bankrupt a few years ago. Sony and Nintendo DO fine companies that they outsource to provide their games if they are very late on projects which was under their control.

The whole point that there is room for us to argue our points goes someway to prove that there is something wrong with the policy, if it was watertight and being followed correctly i wouldnt have a problem. I am just moaning about the bad service, policy or agreement or not, its just not right.

Before u tell me to sod off and stop playing, i cant, this game is too cool. its like McDonalds, stupidly high prices for burgers that give u the craps after 10minutes, but they taste oooh so good, lol.

Cant be bothered with siggy anymore
Tagred

when that huge post came back afterwards i could hear in the back of my mind someone saying "so dis, how did that foot taste"

actually i stand by what i said, i think the fact is we arent getting a very good service, this is internals fault not the GM's tho. also we cant sue cos they have done everything they said they would, which is rather a shame

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