Capmo
Warrior Lvl 26
(but hobbled by lag)

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Thank you for your feedback. Please find below some information
provided by our IP staff and we hope that this will answer your
concerns.

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Update, confirming the previous entries, it was explained clearly to the customer the effects of the traceroute utility with the implementation of MPLS in our network. Further more, the customer seems to be pointing out that the degradation of his traceroutes originate mainly at the Palo Alto hop. I just verified the ip address assigned to that hop, and it belongs to another peering point between Teleglobe and @ home network.
This peering point is running at a very high level, reaching almost
100 % in capacity. E-mails and inquiries have been sent to our peering team to advise them of this situation and to develop a solution to this overutilization and congestion between us and them.

It appears that *** all *** active peering points between @home and
teleglobe are extremely congested. Another point that the customer
should understand is that a traceroute utilizes icmp packets to determine the **** path **** of certain route, and it is not to be used as the only means to determine routing and/or latency problems.

The router processor once it runs at high capacity will **** discard **** and/or will give very low processing priority to icmp packets, used by traceroutes, thus giving more priority to connection oriented protocols therefore, the traceroute user will get the reply echos with high timings, or timeouts, such as the one received by this customer.

Not until the peering team of teleglobe and the people of @ home
network agree in either increase the bandwith of these peering points either by more provisioned circuits, upgrading to higher capacity, and routing policy changes, the congestion at these points will remain. As of now, there is no ETA as to when the engineering team will address this issue.

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We hope that this explanation is satisfactory and we will keep the
trouble
ticket on hold until you confirm closure.

Best Regards,

Antonio Marra
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So it would appear that it may be a @home problem with the bandwidth they have contracted with Teleglobe. We need to keep after @home to fix this situation. At least we are primarily dealing with the company we are directly paying money for service.

I am in the process now of determining the best point at which to register complaints regarding this issue. Email me and I will keep you informed of progress in this regard and where to contact them for most impact. In any event and whoever the culprit is, we must stick together to get anything done!!! Thanks to you all.

Edited by - jdogg on 10/09/2001 16:33:35

I have a cable modem and live in Philadelphia and haven't been able to play MIR for the past 3 weeks or so due to horrible lag. I've been sending traceroutes to the MIR staff and have heard nothing from them. My problem is with HOP number 10 in which I get no reply at all from that link and that is the exact link which is screwing up everything. There's gotta be a fix for it in which to reroute the client (our PC's) to the server (login.livewiregames.net).

Akarra -=Stuck and unable to play=-

all we can do is to wait. Home.net has filed bankrupcy. And god knows if i have already quitted when they fix that lag

MIR Staff?? Any comments on this? :)

Anyone on a @home cable (I guess ALL cable users actually get lag), will undoubtedly hit a massive packet loss at the Cable Modem to New York/California router switch. (At peak times I go from my usual 55 ping to an insane 1,550 ping on the Teleglobe servers)

WOW! I was right

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-SonicOak-

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-SonicOak-

We do not have to get on @home's case we need to get on the LoM staff to refund money, or to fix the problem on their end, since they are the ones who chose Teleglobe, knowing that Cable users make up a huge portion of gamers.

REFUND MY MONEY NOW

I just got home from work, and received the following from Data Customer Service at Teleglobe:

"This e-mail is in order to advise you that our IP engineers, our backbone engineers and Teleglobe Peering group are aware of this congestion issue ; however, there is no date in time as to when this will be addressed since this requires arrangemnents between Teleglobe and our Peering partner.
As this issue is already in the hand of Our Peering group and unfortunately we cannot assist you further at this time, we will proceed with the ticket closure."

So, it looks as though I, and all other @home users are out of luck. Fortunately, I only paid for one month of playtime, and have barely been able to play since Sept 20th.

I have sent e-mail to as requested, but have received no response. Neither has there been any official public acknowledgement of this problem from LoM staff. This is not good business practice.

DemonZ

There was never such a news post saying such a thing. And don't say that it is in the Forums, since that is worthless and horrible business. One one would ever have paid for somthing this bad, so they kept it a secret and then screwed everyone over once they had allready paid.

I ENCOURACE EVERYONE to send e-mails to their support saying that they demand their money to be refunded and this will send a message to them saying that they better fix their POS game or it will become unprofitable and evnetually fall of the face of the earth.

GIVE ME MY MONEY BACK !!!

The lag is horrible.

The customer support is horrible.

Which set of problems do you want to live with?

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-SonicOak-

It seems that DSL is better for playing LoM...

I message you every night but you are not on and now I see why... (do you know what happened to DM??? can't catch her either)

S

(the backbone on which all cable providers ride) has filed bankruptcy on October 1, 2001. They are not going to be putting any money into improving bandwidth at this time. AT&T has a buy out bid in place and after buy out will probably restructure connections. What this means to us is that we are stuck with lousy bandwidth and extreme lag for quite a while until these changes take place. Sorry peeps, that's the news as sad as it is.

In the meantime, try playing at off peak times (this is between midnight and 8am CST in the US), or get a 56K connection just for Mir, or change to DSL. I really don't see any good alternatives, but we're stuck in the middle while the world of high finace decides our game-playing fate.

See ya in-game when possible!

Capmo
Level 26 Warrior

Capmo

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